Field services fleet management

“In years past, so much of our safety emphasis was on the actual work at hand, not driving to and from the site. But the driving could be most dangerous part of your job. So, the Lytx program became our safety training. We could identify the top 10 or 20 speeders and have that coaching conversation, and we also have the in-cab alerts so people can self-correct in the moment.”

“Many technology partners have similar solutions, but what differentiates [Lytx] is the follow-up after the sale. Pay attention to the assistance you get post-sale and how the vendor helps you understand updates and improvements, whether it’s with the app, online platform, or hardware. I can’t tell you how many deals I’ve done with all kinds of vendors and very few give the level of service post-sale that we get with higher-end companies like Lytx.”

“Just knowing the truth sets us free. If there’s an unfortunate incident where we’re at fault, having video puts us in a better position because we don’t have to waste time trying to get the real story of what happened. Fleet video technology accelerates our time to the truth and, consequently, the timeframe to resolve the matter.”

“Machine vision and artificial intelligence really has all come together under this singular platform and has enabled us to obviously first and foremost move that safety needle in a positive direction. But from a productivity [standpoint], the quality of service and quality of data has been a game changer.”

"On a daily basis, we need to redirect our crews, so it’s critical to be able to go into the system and see where people are. With GPS and the DriveCam video, you get a full picture of what’s going on and have a single version of the truth."

“By understanding where people’s skill sets are, our dispatch team can route them more efficiently to address customers’ needs. So, we’re not wasting fuel because we’re sending the right technician for the job. Plus, this technology helps us meet our utilization goals and operate at the utmost efficiency.”

“How we use our [fleet tracking and video telematics system] to optimize operations, mitigate risk, and ensure we’re providing proper service is a differentiator for us because it has a myriad of customer benefits. We are positioned to respond quickly to critical issues that arise.”