At the Field Service Conference held on May 7, 2024, in Palm Springs, CA, Smart Care Solutions received the 2024 Best AI Use Case and Implementation award. This award recognizes Smart Care for its innovative use of artificial intelligence to make dramatic improvements in operational efficiency and technician safety in implementing Lytx® field services solutions.
“Smart Care is the nation’s largest, repair and maintenance service provider for commercial foodservice, refrigeration, HVAC and cold storage equipment” says Stephanie Haskell, Senior Client Success Manager. “Their dedication to maintaining the highest standards in safety has set a benchmark in the industry! I am proud to partner with an organization that values safety as much as we do here at Lytx.”
Award Background
Smart Care’s recent success story began in 2018, when the company’s senior leaders saw an uptick in costly collisions, insurance rates, and workers compensation claims. Smart Care’s existing GPS solution provided some data, but there was not enough to support an effective coaching program to reduce accidents. The leadership team took action and underwent a complete fleet safety transformation that year with the help of Lytx.
The latest transformation began in 2023 with a pilot of the Lytx Driver Safety Program across six diverse markets. The pilot was a success and later that year, Smart Care decided to upgrade and install Lytx’s video telematics with machine vision and artificial intelligence (MV+AI) in its vehicles. Again, the company did a gradual implementation and first installed the technology in a pilot group of vehicles before rolling it out to 200 more vehicles. By the end of Q2 2024, Smart Care’s entire fleet will be equipped with Lytx’s MV+AI video telematics.
Smart Care’s Results
The most notable measure of their success was technician utilization—with the fleet tracking capabilities of the Lytx video telematics solution, Smart Care increased their fleet utilization rate from 65% to 80%. Work visits also increased from 1.8 to over 2.5 per day. This means more billable hours, less downtime, and greater efficiencies, which have more than paid for the cost of adding Lytx’s tools and technology.
With the fleet tracking capabilities of the Lytx video telematics solution, Smart Care increased their fleet utilization rate from 65% to 80%. Work visits also increased from 1.8 to over 2.5 per day. This means more billable hours, less downtime, and greater efficiencies.
Additionally, Smart Care saw significant improvements in safe driving behaviors, reduced collisions and lower insurance premiums. Lytx’s solution is pivotal in interpreting real-time data to detect risky driving behaviors, which then helps guide coaching conversations.
“I’ve had the good fortune of leading Smart Care through its evolution of driver safety initiatives,” says Kevin Kelley, Director of Safety, Health, and Environmental at Smart Care. “From the infancy of rudimentary GPS through various vendors, then leading up to (and including) advanced video telematics AI with in-cab audio alerts through Lytx. The successes we’ve had couldn’t have been possible without our long-term partnership with Lytx and their ever-improving products. I feel like we have a true business marriage with the same end goal in mind: ensuring our field team members arrive home safely every day.”
Receiving this award is a testament to Smart Care’s commitment to efficiency and safety, and the company’s ability to systematically leverage technology to the benefit of its customers and team members.
Smart Care saw significant improvements in safe driving behaviors, reduced collisions and lower insurance premiums.
Learn More
Lytx’s video telematics with MV+AI has proven essential in improving technician safety and propelling profitability for Smart Care. Our state-of-the-art technology helps companies in all industries, from construction to utilities, drive performance and deliver results. Learn more about our field services fleet management tools and solutions today.