Most fleets these days use telematics to get vehicle data. It helps give fleet managers a bird’s eye view of daily operations, streamlines preventative maintenance, and optimizes fuel usage.
However, fleet managers likely don’t know the story behind each dot on the map. Telematics alone can’t tell you why a vehicle appears to be idling for 15 minutes. It can’t confirm or deny a customer’s claim that a delivery wasn’t made or tell you which route has the best weather conditions in real time. It can’t provide evidence when a roadway incident has two sides to a story or identify new ways to hone driver skills and keep them engaged.
If you’re relying on telematics data points alone for fleet visibility, you’re likely wasting money and time, and impacting your reputation. While 64% of fleet managers are currently using a GPS fleet tracking solution, most aren't getting the full picture of what's really happening in the field and on the road. In fact, 60% of companies aren't aware that the use of rich data can have a tremendous impact on improving operations.
There are plenty of unforeseen circumstances to navigate when it comes to fleet problem solving and efficiency. But they can all be tackled by one solution.
Once a commodity, video is transforming fleet management, allowing managers to improve productivity, stay safer, and lower costs. How exactly can video be used to open new avenues for operational efficiencies? These five uses for video are far reaching and may surprise you.
The latest challenges facing fleets and how video can solve them
CHALLENGE
Wasted fuel uses fleet dollars that could be used elsewhere. In fact, 1,800 hours of idle time and 800 million gallons of diesel are wasted every year by long-haul trucks during idling.
SOLUTION
Make smarter decisions faster with enhanced route visibility. On top of traditional telematics, video can provide real-time* visual information and live streaming video to view traffic, road conditions, obstacles and alternative routes, empowering fleets to enhance operational efficiency by providing real-time insights into vehicle location and route conditions. This pairing gives fleet managers the data to make more efficient decisions, saving time, money, and resources.
Fleets reported 30% savings on fuel costs per year after implementing route optimization technologies.
SEE IT IN ACTION
Fleet managers can view images in real-time and live stream video from thousands of cameras in the Lytx® network of vehicles to see current conditions for specific routes.
CHALLENGE
Customer experience is critical to keeping a business profitable and reputable. More than half of consumers say they would consider switching companies after just one instance of bad customer service.
SOLUTION
Confirm services rendered and procedures followed, every time. Video helps ensure that your workforce is following procedures to maximize efficiency, all while upholding company standards and reputation. From ensuring deliveries were made to confirming proper parking policies were enforced, live stream and look-back video can help keep your daily functions running smoothly.
75% of customers say they have recommended a company based on excellent customer service.
SEE IT IN ACTION
In this example, a customer refused to pay for snow plowing services rendered. By leveraging the Lytx Fleet Tracking Service, the company could confirm they were present at the date and time of disputed service, then pull video footage to prove the services were in fact rendered.
PROBLEM
Safe driving doesn’t happen all on its own, and distracted driving continues to run rampant on our roadways. In fact, in 2023, 14% of collisions and nearly 20% of near collisions involved some kind of distracted driving. Incidents like this can lead to major safety concerns
SOLUTION
Provide focused and strategic coaching with video examples. In-cab cameras can monitor for risky driver behavior like no seatbelt use, eating, smoking, and distracted driving. This video data can then be used to provide specific feedback to drivers, address safety concerns, and offer targeted training at the most opportune moments.
Video telematics and coaching with video examples can reduce collisions by as much as 35%.
COACHING IN ACTION
“The fleet video recorders enabled us to see a lot of poor driving behaviors which we addressed with those drivers through the coaching. Over the trial period, we saw a reduction of about 90% of coachable incidents.”
John Petrelli
Manager of Risk Management
Orange County, Florida Government
PROBLEM
Driver shortages continue to be a challenge for fleets of all sizes. Driver turnover costs can vary from $6,000 to $12,000 per driver. And driver vacancies could double by 2031.
SOLUTION
Build driver skills and celebrate good driving to keep your team engaged. Video can capture a driver’s act of bravery or an instance of impressive driving, giving coaches an opportunity to reward drivers for a job well done. This positive recognition can build morale, boost engagement, and retain drivers. Video can also give drivers the opportunity to self-review event videos post-trip to improve without the need to involve coaches. This also gives drivers the opportunity to build their skills, and implicitly tells them that you’re investing in their success.
When employees trust that fleet leaders have their backs, they are more willing to lean into their roles.
RETENTION IN ACTION
When Trimac Transportation undertook a shift in their organization to incorporate data-driven video telematics, including an employee recognition strategy, they experienced a 53% reduction in accidents over three years and a 4% improvement in employee retention.
PROBLEM
Even just a few high dollar claims could put any fleet in jeopardy. According to recent research, the median nuclear verdict jumped from $21.5 million in 2020 to $41.1 million in 2022, a 95% increase.
SOLUTION
Get the facts of any incident to save resources and protect your company. Video can help your fleet quickly reconstruct incidents, accidents, or disputes for liability protection and fewer dollars spent on claims. It can also expedite the resolution of any 1-800-Hows-My-Driving incidents, avoiding "he said, she said" instances to save administrative burdens and time spent. Video can be submitted as evidence to authorities in the event of equipment or vehicle theft.
Installing video telematics can lead to a 25% reduction in claims against drivers.
EVIDENCE YOU CAN RELY ON
"We had two companies go after us when they thought we hit them...In fact, the video clearly showed they hit us. Once we mentioned we had Lytx, [the false claims] went away. When you have that kind of information, it changes the game."
Donahue Holloway
Safety Coordinator
Durham Coca-Cola Bottling Co.
Only video can reveal the truth of what’s happening on the road regardless of fleet size, saving you valuable time and resources while delivering crucial insights to help your fleet operate at peak performance. Lytx technology leverages AI-powered video on top of traditional telematics to help fleets consistently achieve reductions in collisions, reduce the costs associated with risky, inefficient driving, and ultimately improve fleet productivity and customer service.
Get in touch to take your operations to the next level with the powerful combination of Lytx video safety and video telematics solutions.