Imagine how much easier your job would be if every route, every stop, and every movement of your service vehicles are at your fingertips.
When every minute and every resource counts, field service operations are constantly on the lookout for methods to streamline processes, reduce costs, and enhance overall efficiency.
Have you considered the impact of video-enriched fleet tracking on these operations? The fusion of video technology with fleet tracking is setting new standards for field service operations.
Let’s explore how video-enhanced fleet tracking provides an unmatched granular view of fleet operations and how that can make your day easier.
Alleviate basic challenges
Some of the most basic challenges for field services managers—like meeting customer expectations, reducing operational costs, and ensuring safety of both human and physical assets—can be met by fleet tracking solutions.
Managers can use fleet tracking data to ensure efficient dispatching, timely service delivery, and to always know where their assets are at any given time.
On top of that, fleet tracking enhances safety and maintenance practices by monitoring vehicle health and driver behaviors.
Save costs and improve efficiency
Lytx® fleet tracking with video takes you beyond "dots on a map" and adds a visual layer to traditional fleet tracking, capturing real-time* footage of the drive to appointments. This means a clear picture of what happens on the drive, road conditions, and a view of the service destination.
Seeing the whole picture provides unique benefits for field service operations, like verifying service completion, providing evidence in the case of disputes, or helping reroute a driver if there is a hazard in the area.
If claims costs are an issue for your fleet, using actual footage of your technicians’ driving behavior for training helps make them aware of their behaviors so they can improve them, reducing risk of accidents and resulting claims. And if an incident does occur, video evidence can expedite insurance claims, leading to quicker resolutions.
With the fleet tracking capabilities of the Lytx video solution, our customers were able to achieve a 72 percent utilization rate, which is the amount of time that technicians spent actually helping customers—essentially paying for the cost of the system.
Improve customer service and your bottom line
Have you made a service appointment and were given a 6-hour window in which to expect the technician? It’s frustrating and derails your whole day.
Fleet tracking with video shows real-time traffic conditions so you can dispatch the closest technician to an appointment, reducing the time your customers need to wait around. Plus, you’ll be able to provide an accurate ETA, which is invaluable for setting expectations with your customers.
Video proof is handy for service verification and reducing disputes should a customer file a false claim.
According to fleet managers, the use of fleet tracking in 2020 resulted in 54% improvement in customer service1.
Fleet tracking for a safer fleet
Fleet management and tracking solutions ensure the safety of technicians and vehicles by monitoring locations, speeds, and driving behaviors in real time.
Features like geofencing prevent unauthorized vehicle usage, while speed alerts notify managers of excessive speeds.
By identifying and addressing these concerns, fleet tracking minimizes road risks and ensures the safety of vehicles and the equipment they carry.
According to Lytx’s Annual State of the Data report, fleets who leveraged Lytx’s video safety and video telematics applications continued to show long-term improvements in safe driving, resulting in a significant drop in risky driving and collisions per mile traveled in 2022 compared to 20192.
Real-time data analysis for immediate decision-making
Real-time data analysis provides immediate insights into vehicle locations and conditions. This information enables quick decision-making and coordination during unexpected events or emergencies.
Whether rerouting vehicles around sudden traffic congestion or dispatching assistance to a vehicle in distress, real-time data ensures timely responses, reducing delays and maximizing operational efficiency.
Technology and the future of field service management
Artificial intelligence and machine learning are revolutionizing fleet management through real-time alerts to offer personalized, dynamic solutions that adapt to real-time changes.
The next generation of field service operations may see further automation, increased efficiency, and enhanced safety through these intelligent, self-learning systems.
145 Fleet Management Statistics to Help Reduce Operational Costs
2Lytx 2023 State of the Data Report
*Subject to available cellular network coverage.